Returns, Refunds & Complaints Policy
Fresh Flowers Guarantee for Welwyn
At Flowers Welwyn, we are dedicated to delivering only the finest, freshest flowers to our valued customers across Welwyn and the surrounding areas. Our fresh flowers guarantee ensures that every arrangement meets our high standards, whether it is sent to your home, office, or to a loved one. As a trusted local Welwyn florist, our reputation has been built on reliability, customer care, and flower quality.
Damaged-on-Arrival Policy
We take great care creating, packaging, and delivering your floral gifts. If, despite our efforts, your flowers arrive damaged or in unsatisfactory condition, please notify us on the day of receipt. This enables us to take swift action and ensure you receive the full enjoyment of our products.
When you contact us, please provide your order number and a photo or clear description of the issue. This helps us resolve your concern quickly and improve our service for all customers.
Freshness Guarantee & Window
We guarantee the freshness and vitality of our flowers at the time of delivery. Under normal conditions, with reasonable care, our arrangements are expected to remain fresh for at least 5 days from delivery. Environmental factors and species-specific vase life can influence longevity, so we recommend following the care instructions provided.
If your flowers do not meet this standard, please get in touch within this 5-day window so we can address your concerns promptly.
Refund & Replacement Options
Customer satisfaction is our top priority. If you are unsatisfied with your order for reasons relating to damage or lack of freshness within the stated period, we offer the following options:
- Replacement: We will send a fresh arrangement of the same value and style, as soon as possible, at no additional cost to you.
- Full Refund: For qualifying issues, we are happy to offer a refund via your original payment method.
The choice between replacement or refund is yours, and we strive to make the process hassle-free. Please note that in some cases, we may require the original product to be returned or ask for photographic evidence to help us review the issue and maintain quality standards.
Complaints Procedure
Your feedback is important to us and is always handled with respect and confidentiality. If you have a complaint—whether it’s regarding our products, delivery, or any aspect of your Flowers Welwyn experience—please reach out directly using the details provided in your order confirmation. We aim to respond to all complaints within two working days, and to resolve most issues within five working days.
Our team will investigate the concern fully, discuss suitable resolutions with you, and take every opportunity to improve our services where necessary.
Trusted Local Florist in Welwyn
Flowers Welwyn has proudly served the local community, delivering to households, offices, and businesses nearby for years. We understand the importance of providing excellent quality and service every time you order. Your trust means everything to us, and we’re committed to standing behind our fresh flowers guarantee in Welwyn with a transparent and fair returns and complaints policy.
