Flower Delivery Terms for Customers in Welwyn

Flowers Welwyn Online Flower Delivery Terms & Conditions

Introduction

Welcome to Flowers Welwyn, your trusted provider for online flower delivery in Welwyn and the surrounding areas. By accessing, browsing, or purchasing from our website, you agree to be bound by these Terms & Conditions, which form a legally binding contract between you, the customer, and Flowers Welwyn. Please read these terms carefully, as they govern your use of our services for flower delivery in Welwyn and nearby locations. If you do not accept these Terms & Conditions, you must not use or order from our website.

Scope of Terms & Territorial Jurisdiction

These Terms & Conditions apply to all customers who place orders for flower delivery through the Flowers Welwyn website, whether you are located in Welwyn itself or any of the surrounding areas to which we offer service. Our services are exclusively tailored to the UK e-commerce market, with particular optimisation for users searching for online flower delivery in Welwyn. Any reference to "we", "us", or "our" refers to Flowers Welwyn, and "you" or "your" refers to the customer or website user.

Order Process

To place an order for flower delivery in Welwyn or nearby areas, you must follow the process outlined on our website. Our order process includes the following steps:

Product Selection: Browse our selection and choose your preferred bouquet or arrangement.
Personalisation: Where available, you may personalise your order with message cards or special requests. Please note, customised requests are fulfilled at our discretion and may be subject to availability.
Delivery Details: Enter the recipient’s details, including a correct address within Welwyn or our specified delivery areas, any specific delivery instructions, and your contact information.
Review and Confirmation: Check your order summary for accuracy. It is your responsibility to ensure all details, especially delivery address and contact information, are correct before submitting.
Acceptance of Terms: You confirm your acceptance of these Terms & Conditions at checkout.
Payment: Complete payment using our secure payment gateway (see details below).
Order Confirmation: After successful payment, you will receive an email acknowledging your order. This acknowledgement does not constitute acceptance of your order but confirms receipt. The contract is formed when we dispatch the goods and send a second email confirming this.

We reserve the right to decline or cancel your order for any reason prior to dispatch, including but not limited to unavailability of products, failure of payment authorisation, or breach of these Terms & Conditions.

Payments

All prices displayed on our website are in Pounds Sterling (GBP) and include VAT at the applicable rate unless otherwise stated. Your total order price, including any applicable delivery charges, will be displayed at checkout before you complete your purchase. We accept secure payments via the methods specified during checkout, which may include debit cards, credit cards, and other recognised UK electronic payment gateways. We do not accept cash on delivery or cheques. By providing payment details, you confirm that you are the authorised user of the chosen payment method, and sufficient funds or credit are available to cover the order cost.

Payment processing is subject to our third-party payment provider's validation and authorisation. If payment fails, is declined, or is suspected to be fraudulent, your order will not be processed. Any failure to pay in full may result in cancellation of the order without further notice.

Delivery Policy

Flowers Welwyn offers delivery to customers in Welwyn and surrounding areas specified on our website. Delivery dates and times are offered in good faith and are estimates only. We endeavour to deliver on the requested date but cannot guarantee a particular time. Please ensure someone is available to receive the delivery at the address provided. If there is no one to accept the order, we may leave the flowers in a porch, with a neighbour, or at another safe location at our discretion, and will notify you where possible.

We are not liable for late delivery caused by circumstances beyond our reasonable control, including but not limited to adverse weather, incorrect addresses, or postal/delivery delays. Once delivery is completed, our responsibility for the goods ends, and we cannot be held responsible for subsequent damage or loss.

Order Amendments and Cancellations

If you wish to amend or cancel your order, please do so as soon as possible following your order confirmation. Orders for bespoke items or those scheduled for same-day or next-day delivery may not be possible to amend or cancel. For standard orders, you may request an amendment or cancellation up to 24 hours prior to the scheduled delivery time. You will not be entitled to cancel or amend your order after dispatch, except to the extent permitted by law.

To request an amendment or cancellation, please use the contact form on our website. Amendments and cancellations are considered effective only once confirmed by us in writing. In the event an order has already been shipped or prepared, we reserve the right to refuse amendments or cancellations. All refunds for valid cancellations will be processed within 7 working days of confirmation, using the original payment method.

Product Availability and Substitution

All products are subject to availability. Given the seasonal nature of flowers, there may be times when certain stems are unavailable. We reserve the right to substitute flowers or packaging of equal or greater value and quality without prior notice when necessary, ensuring the overall style, value, and quality of your order is maintained. Any such substitutions will be made in line with our commitment to customer satisfaction for flower delivery in Welwyn and surrounding areas.

Returns and Refunds

Due to the perishable nature of flowers, returns are generally not accepted except in the event of damaged or faulty goods. If you are dissatisfied with your flower delivery or believe it to be damaged or defective upon arrival, please contact us within 24 hours from receipt, providing photographs where possible to support your claim. Remedy may include a replacement or refund, as deemed appropriate by Flowers Welwyn. Refunds will be credited to the original payment method.

We will not be responsible for deterioration due to delayed collection or delivery instructions, incorrect recipient information, or if delivery cannot be completed due to unavailability at the address.

Liability

To the fullest extent permitted by law, Flowers Welwyn accepts no liability for any:

Indirect or consequential loss, expense, or damage which may arise in connection with our products or services.
Failure to deliver due to events or circumstances beyond our reasonable control, such as adverse weather, strikes, or supply chain disruptions.
Loss of enjoyment, missed occasions, or non-receipt of goods when attributable to incorrect information supplied by the customer or the absence of a recipient.
Minor differences in appearance, colour, or aroma due to the natural variation of fresh flowers.

Nothing in these Terms & Conditions excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under UK law.

Your Responsibilities

When placing an order with Flowers Welwyn, you confirm that:

All information provided is true, accurate, and complete.
You are over 18 years of age and legally eligible to contract in the UK.
Payment details are correct and you are authorised to use them.
You will not use our flowers or services for unlawful or improper purposes.
You have read and agreed to these Terms & Conditions.

Intellectual Property & Website Use

All content on the Flowers Welwyn website – including images, descriptions, logos, designs, and written material – is the property of Flowers Welwyn or its content suppliers and is protected under applicable intellectual property rights. You may not reproduce, distribute, or exploit any content except for personal, non-commercial reference or as authorised in writing by us.

Privacy and Data Protection

We are committed to protecting your privacy in accordance with applicable UK data protection and privacy laws. Any personal data collected during your use of the website or order process will be processed and stored securely, and used solely in connection with fulfilling your order or as otherwise described in our Privacy Policy. We do not share your information with any third parties other than those required for payment processing or delivery fulfilment.

Governing Law and Jurisdiction

These Terms & Conditions, and any disputes arising from or associated with them, shall be governed and construed in accordance with the laws of England and Wales. By using our website or placing an order, you agree to submit to the exclusive jurisdiction of the courts of England and Wales in relation to any claim, dispute, or matter arising under or in connection with these Terms & Conditions.

Updates to these Terms

Flowers Welwyn reserves the right to change or update these Terms & Conditions at any time, at our discretion and without prior notice. The latest version will always be available on our website, and by continuing to use our services you accept any changes made.

Contact and Feedback

If you have any questions or comments about these Terms & Conditions, or if you need support with an order, please use our website's contact form. We are dedicated to providing an excellent online flower delivery service to Welwyn and surrounding areas, and value your feedback.

Thank you for choosing Flowers Welwyn for your online flower delivery needs.